Tactical Social Interaction® (TSI) Training: Enhancement of the ability to adapt to and navigate culturally diverse environments and complex social situations while maintaining strong tactical awareness.
This program was originally designed for the United States military to understand how humans communicate with each other in unfamiliar situations. This program set out to increase soldiers abilities to scout enemy territory, gather intelligence, distinguish quickly whether an encountered stranger is a friend or foe, and resolve conflicts when there is little understanding of the local culture or language.
The foundation of this training is a common issue among many areas of business. The I2s founding members saw the opportunity to offer this training to law enforcement, corrections officers, and civilian personnel in addition to military branches. By opening this research and proven training course to a wider audience we allow for all of our enforcement and security officers to encounter strangers with the ability to quickly assess a situation and react accordingly- often avoiding unnecessary tension, force, or violence.
“Officers who can diagnose (or size up) situations well, take time to take the other’s perspective, reason about the causes of other’s behavior, take time to build rapport, de-escalate conflict, gain voluntary compliance, etc. are able to perform their jobs more safely and are able to keep citizens safe.”
The TSI training is unique in its focus on providing students with learned and internalized skill sets. The curriculum stresses the importance of listening, empathizing and using physical cues to adjust the approach to communication. I2s uses a seven step checklist to handle every encounter:
2. observe and assess
The students first learn the knowledge behind the skills, then they practice these skills within a classroom dynamic to produce their own personal version of the skills before demonstrating the new skill set within a public setting.
This began with a deep-dive into social and behavioral science using experts in the fields of verbal and non-verbal communications, marriage dynamics, child development, hostage negotiations, and emotional intelligence to identify the most important elements of a successful encounter.
“TSI training goes beyond just informing students or motivating them to think differently, instead the product is designed to deliver demonstrable and measurable behavioral change.”
The TSI training is taught based upon the Constructivist Learning Theory. In our five-day, 40 hour, advanced training where the student is placed into opportunities to make sense of the material on their own while the instructor guides them along the way. This process allows the students to experiment, demonstrate, evaluate, and teach back tools of effective social interactions.
“In the academy, they teach you tactics, they teach you want you need to do on this thing or that, but they don’t teach you how to talk to people, If you have it, you have it. If you don’t, it takes a while for you to struggle to get to talking to people. That’s one of the things that helping me with this course. If you have a positive interaction with law enforcement, the perception right now is that one is a fluke. But on the second, third, fourth time, that starts a trend. Eventually the people we are constantly dealing with will start seeing that change. That’s the only way things are going to change, if those encounters with law enforcement are tweaked.”
– Airway Heights Police Patrolman